Welcome to 1300 Silver Cabs Melbourne. By booking a service with us, you agree to the terms and conditions outlined below. We encourage all passengers to read these carefully, as they are designed to maintain transparency, safety, and a smooth travel experience.
1. General Use of Services
- All bookings are subject to driver and vehicle availability.
- Services are available for personal, business, or event travel as listed on our website.
- By making a booking, you confirm that the details provided (pickup, drop-off, date, and time) are accurate.
2. Bookings & Confirmations
- Bookings can be made online, by phone, or via email.
- A booking confirmation will be sent once secured. Please review details carefully.
- Any changes to bookings must be requested in advance and are subject to availability.
3. Fares & Payments
- Fares are based on distance, time, and service type.
- Charges will be communicated before the trip where possible.
- Payments can be made by cash, card, or approved digital methods unless otherwise arranged.
4. Cancellations & Refunds
- Cancellations made at least 24 hours before the scheduled trip will not incur a fee.
- Cancellations made less than 24 hours before pickup may be subject to a cancellation charge.
- If 1300 Silver Cabs Melbourne cancels a confirmed booking due to reasons beyond our control, a full refund will be provided for any pre-paid service.
5. Passenger Responsibilities
- Passengers should be ready at the confirmed pickup time and location.
- Luggage must be manageable in size and safe for transport.
- Seat belts must be worn at all times. Passengers are responsible for their belongings.
6. Special Services
- For Melbourne Airport Transfers, Corporate Transfers, Wedding Transfers, Tours, Event Transfers, and Winery Tours, advance booking is recommended to secure availability.
- Waiting time charges may apply for delays beyond the agreed pickup schedule.
7. Liability
- We take reasonable steps to ensure safe and timely travel, but delays caused by traffic, weather, or other unforeseen circumstances may occur.
- We are not responsible for indirect loss, expense, or damage resulting from the use of our services.
8. Conduct & Safety
- Smoking, alcohol consumption, and illegal substances are not permitted inside the vehicle.
- Passengers causing damage to the vehicle may be liable for repair costs.
9. Changes to Terms
1300 Silver Cabs Melbourne may update these terms from time to time. Updated terms will be published on our website and will apply to future bookings.
10. Contact
For questions or assistance regarding these Terms and Conditions, please contact us:
1300 Silver Cabs Melbourne
Phone: 03 8719 2969
Email: book@1300silvercabsmelbourne.com.au
1300 Silver Cabs Melbourne is owned and operated by SANDHU13 PTY LTD – ABN 66661934578