At 1300 Silver Cabs Melbourne, we aim to provide professional and reliable transport services across Melbourne. This policy explains how cancellations, no-shows, and refunds are managed to ensure clarity for all passengers.
1. Customer Cancellations
- Bookings can be cancelled by notifying us at least 2 hours before the scheduled pickup time.
- Cancellations within this notice period will not incur a fee.
- If a booking is cancelled less than 2 hours before pickup, a minimum service fee may apply.
2. No-Show Policy
- If the driver arrives at the confirmed location and the passenger is not present or cannot be contacted after a reasonable waiting period, it will be considered a no-show.
- In such cases, the full fare may be charged, and no refund will be provided.
3. Changes to Bookings
- Passengers may request changes to the pickup time or location.
- All changes depend on vehicle and driver availability.
- Any additional charges or fare adjustments will be communicated before confirming the update.
4. Refunds
- Refunds are only provided when the service could not be delivered due to reasons directly caused by 1300 Silver Cabs Melbourne.
- Approved refunds will be issued to the original payment method within 5–7 business days.
- Refunds are not applicable for late cancellations or no-shows.
5. Service Disruptions
- In case of delays or cancellations due to events beyond our control (e.g., severe weather, road closures, or vehicle breakdowns), we will notify customers as soon as possible.
- A full refund or the option to reschedule will be offered.
6. Contact Us
For cancellation requests, refund queries, or assistance with bookings, please contact our support team:
1300 Silver Cabs Melbourne
Phone: 03 8719 2969
Email: book@1300silvercabsmelbourne.com.au
Business Owner:
SANDHU13 PTY LTD
ABN: 66661934578